Sora Atlas LLC, trading as Octo Security, is responsible for the account, order and subscription data described here. Post: Sora Atlas LLC, 452 Cumberland Dr, Grants Pass, OR 97527, United States. For privacy questions or requests, email support@octosecurity.com.
What you give us
- your email address, name, sign-in details and account preferences;
- order, billing and license details, including the billing name and the brand and last four digits of your card;
- messages and files you send to support;
- the email address you enter in our free breach check, to run the check.
What use creates
- security and request logs, such as IP address, time, browser, approximate region and the action tried;
- account events, license claims and setup progress;
- your cookie choices, if we ever ask for them.
Card details are typed into fields served by the payment provider and go straight to it. We keep the payment status and the references needed to manage your order, never a full card number.
Your email address and billing details are needed to start a plan. Without them we cannot open your account, take payment or issue licenses. Everything else is optional.
- Antivirus and web protection. The app scans files, links and device information on your device and with its maker. We do not receive scan contents. We hold the license and whether it was claimed.
- VPN. The app and its maker handle your connection. We do not receive connection logs or browsing activity.
- Passwords. Your vault is held by the password app under your own master password. We cannot read it and we do not store it.
- Identity. The details you ask to be watched are sent to the monitoring service to run the checks. Alerts come to you.
- Storage. Your files are stored by the backup service under the account you create with it. We hold the license and its status, never the files.
Before you activate an app, your account names its maker and links to its privacy notice. We share only the account and license details needed to issue and run it.
- to run your account, plan, licenses and support;
- to send receipts, security notices and the email before every renewal;
- to prevent fraud, abuse, duplicate claims and security incidents;
- to keep the service reliable and improve it;
- to meet tax, accounting and other legal duties.
Our legal basis is, depending on the purpose, the contract with you, our legitimate interest in security and reliability, your consent, or a legal obligation.
Providers may process information outside your state or country. Where required, we use recognised safeguards such as contractual protections.
- Account data: while your account is open, then 30 days after it closes or after you ask us to delete it.
- Order and billing records: up to 7 years, for tax and accounting law.
- Support messages: 24 months.
- Security and request logs: 90 days, then only in aggregate.
- Breach check lookups: not stored after the result is shown.
We use proportionate safeguards, including encrypted connections, access controls, audit logs and restricted administrative access. No connected system is perfectly secure, so please tell us quickly if you think your account has been compromised.
Depending on where you live, you can ask us to:
- give you access to, or a copy of, your information;
- correct it;
- delete it;
- limit how we use it;
- send it to you in a portable format;
- withdraw a consent you gave, without affecting earlier use.
Email support@octosecurity.com, from your account address where possible. We may need to confirm it is you. We will not treat you differently for using these rights, and you can complain to your local privacy regulator or state attorney general.
You can object at any time to use based on our legitimate interests, and to direct marketing. For marketing we always stop. Every marketing email has a one-click unsubscribe link, and you can also write to us at support@octosecurity.com.
Plans are for adults and the service is not directed at children. If you think a child has given us personal information, contact us and we will look into it and delete it where required.
We update this policy when the service or the law changes, and announce material changes on the site, in your account or by email before they take effect where required. Questions: support@octosecurity.com. Post: Sora Atlas LLC, 452 Cumberland Dr, Grants Pass, OR 97527, United States.